
Here to help
How can we help?
Track an order, read our FAQs, or write to us directly — the Lovabelle team replies within 1–2 working days.
Track your order
Where is my parcel?
Enter your order number and the email used at checkout to open live tracking — from dispatch to your door.
Your tracking link is also emailed the moment the parcel ships. Have a tracking number? Use it directly on the tracking page.
FAQ
Browse our answers
Orders & delivery
When will my order be dispatched?
Orders are processed the same working day and sent tracked. You'll receive a confirmation email with your tracking link as soon as the parcel is on its way.
How long does delivery take?
UK delivery takes 5 to 14 working days, fully tracked (Europe 8 to 14). At peak times or with carrier delays it can take a little longer, and you can always follow it live.
Do you offer free delivery?
Yes. Delivery is free on every order, with no minimum spend, including international orders, with duties and taxes included.
Can I change my order after placing it?
Write to info@lovabellefashion.co.uk as soon as possible and we'll do our best to amend or cancel before the order is dispatched. Once shipped, our Refund Policy applies.
Dress care
How should I care for satin?
Cool wash inside out on a delicate cycle, or dry-clean to keep satin at its best. Lay flat or hang to dry, and iron on low. Avoid bleach to protect the colour and finish.
How do I care for lace or embellished pieces?
Hand wash cold or dry-clean, and always dry flat. Store on a padded hanger or folded with tissue to protect the detailing.
Will the colour fade?
Not with a little care. Wash cold, avoid direct sun when drying and skip the bleach — our fabrics are chosen to hold their depth of colour wear after wear.
Returns & exchanges
What is your returns policy?
Unworn pieces with their tags can be returned within 30 days of delivery for a full refund of the item price. Full details are in our Refund Policy.
How do I start a return?
Write to info@lovabellefashion.co.uk with your order number. Within 1–2 working days we'll send you the return address and instructions.
Are returns free?
Return postage is at your own cost — we recommend a tracked service. If a piece arrives damaged, faulty or incorrect, we cover the return.
Sizing & fit
How do your dresses fit?
Each product page has the measurements in cm and fit notes for that dress. Most pieces are true to size — if you prefer a little more room, or you're between sizes, we recommend sizing up.
Where can I find size guides?
A detailed size guide with bust, waist, hip and length measurements — plus a built-in size finder — is on every product page, just beneath the size selector.
What if I'm between sizes?
Size up for a comfortable occasion fit, or write to info@lovabellefashion.co.uk with your measurements and we'll advise the best fit before you order.
Write to us
The Lovabelle team
A direct line to our team. Reach us at info@lovabellefashion.co.uk or use the form below.
Customer care
We reply within 1–2 working days, Monday to Friday.
- Studio
- London
United Kingdom - Hours
- Monday to Friday, 9am to 5pm GMT



